The Challenge

In the dynamic market research sector, accurate data gathering and successful client engagements are essential. Glocal Mind faced significant obstacles concerning staff readiness and client confidence. These challenges were worsened by inadequate data collection methods and insufficient staff preparation to handle client inquiries effectively.

               

Issues
  • -Insufficient Data Collection: Research personnel failed to ask appropriate questions to medical profes
  • -Staff Training through AI innovating solutions
  • -Professionals impeding efficient data collection.
  • -Inadequate Staff Readiness: Staff encountered difficulties in providing satisfactory responses to doctors’ questions about the company’s services.
  • -Lack of Doctor Trust: Doctors had minimal trust in interactions with untrained agents, affecting the credibility of the research conducted.
Solution
 

Utilizing AI Coaching through TalentBerry: Skynetic Ventures introduced TalentBerry, an AI-powered coaching and evaluation platform, to improve the quality of staff training to b2b companies service.

Business Outcome- b2b companies

  • -Enhanced Onboarding: Streamlined the onboarding process for doctors to ensure they are well-versed in Glocal Mind’s research capabilities.
  • -Improved Objection Handling: Equipped staff with the necessary skills to address concerns and objections effectively, enhancing the quality of interactions.
  • -Increased Trust: Enhanced interactions with doctors resulted in improved trust in Glocal Mind’s research -capabilities and services.
  • -Higher Revenue: Enhanced data collection processes boosted efficiency, leading to increased operational effectiveness and revenue.
Implementation
 
  • -AI Coaching: Tailored training modules focused on asking relevant questions during interactions with medical professionals.
  • -Simulated Scenarios: Realistic simulations prepared staff to handle different scenarios, enhancing their readiness and confidence.
Impact Metrics
 

-Doctor Onboarding Rate: Improved onboarding processes increased the engagement rate of doctors with Glocal Mind.

-Customer Satisfaction (CSAT) Score: Enhanced interactions and improved service quality raised CSAT scores, indicating higher client satisfaction levels.

Conclusion
 

TalentBerry by Skynetic Ventures significantly improved the training of Glocal Mind’s research staff, resulting in enhanced data collection processes, increased trust from medical professionals, and more efficient onboarding practices. This holistic approach has led to heightened overall satisfaction and operational efficiency for b2b companies services.

 

 

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