In the healthcare industry, effective communication is paramount for patient care, provider efficiency, and overall satisfaction. This case study explores the journey of an AI role-play simulation platform designed to enhance basic spoken English skills among healthcare professionals, and how this project marks a new era for Skynetic Ventures portfolio which is truly transformative in healthcare industry with Artificial Intelligence.
The Challenges Healthcare industry and Artificial Intelligence:
A prominent provider of maternity healthcare acknowledged the importance of enhancing the spoken English skills of its staff, especially those in multilingual environments . Conventional language training approaches were not successful in meeting the unique communication requirements of healthcare professionals.
The Solutions:
TalentBerry, a Skynetic Ventures product ,embarked on a dynamic use of artificial intelligence, by developing a platform for an AI AVATAR Role play Simulation. The platform utilized advanced natural language processing and speech recognition technologies to create realistic and interactive language learning experiences.
- Personalized Learning Path: The platform tailored learning content by translating them via Indian Native languages, mainly, Kannada, Tamil and Hindi.
- Formal Conversation: AI-Avatar engaged learners in role-playing conversations, providing opportunities to practice speaking in the given basic English module.
- Test and Results: The platform consists of an audio test and analyzes the learner’s performance through grammar pronunciation, vocabulary, clarity, comprehension, relevance, tone. Each criterion will be scored on a scale of 1 to 5, and the final result will be expressed as a letter grade from A to F.
- Immersive Environments: Learners could practice speaking in different settings, such as a greeting, introductions, ordering food, navigations, speaking on a phone call etc.Implementation and Training
By utilizing a web-based platform, learners were able to access the AI role-play simulation. This platform allowed learners to engage with the simulation on their own, offering a secure and encouraging space for them to practice speaking without worrying about being judged by the healthcare industry.
Business Outcome:
The implementation of the AI role-play simulation yielded to significant benefits in the healthcare industry :
Improved Patient Satisfaction: Patients reported increased satisfaction with their interactions with healthcare providers who had undergone the simulation training.
Reduced Medical Errors: Clearer communication led to fewer misunderstandings and errors in treatment plans.
Enhanced Cultural Competence: Healthcare professionals demonstrated improved cultural sensitivity and understanding of patient needs.
Increased Efficiency: The ability to communicate effectively in English helped healthcare providers streamline patient interactions and improve workflow efficiency.
Conclusion:
TalentBerry, a Skynetic Ventures product, offers a valuable tool for enhancing basic spoken English skills in the healthcare industry. By providing realistic and engaging practice scenarios, this platform can help healthcare staff or any user develop the communication skills necessary for effective patient care and improved outcomes. As the healthcare landscape becomes increasingly diverse, AI-powered language training solutions will play a crucial role in ensuring high-quality care for all patients.