In the competitive Hospitals and Healthcare industry, effective doctor relationship management is crucial for success. Cloud9 Healthcare, a leading organization in this sector, faced significant challenges in doctor referrals and satisfaction. Here’s how Skynetic Ventures’ AI solution, TalentBerry, transformed their operations.
The Challenges:
Low Patient Referrals Cloud9 Healthcare experienced low patient referral rates due to insufficient information sharing during doctor onboarding. Poor Aftersales Support A lack of follow-up and clarity on product information led to poor aftersales support and doctor dissatisfaction.
The Solution:
- AI Coaching with TalentBerry To address these challenges, Skynetic Ventures deployed TalentBerry, an AI-driven coaching and assessment platform, to enhance Cloud9’s doctor-relationship management.
- Enhanced Onboarding Communication Personalized training modules were designed to improve communication during doctor onboarding, ensuring comprehensive information sharing.
- Assessment Simulations Realistic practice scenarios were used to improve aftersales support, equipping doctor-relationship managers with the skills needed for effective follow-ups and support.
Business Outcomes:
Increased Patient Referrals Better information sharing during onboarding led to a significant increase in patient referral rates.Enhanced Doctor Satisfaction Improved aftersales support boosted doctor CSAT (Customer Satisfaction) scores, leading to higher overall satisfaction among doctors.Metrics Impacted. Doctor Referral Rate
TalentBerry, Skynetic Ventures greatly enhanced doctor referrals and satisfaction at Cloud9 Healthcare. HEALTHCARE WITH AI
Doctor CSAT Score
Conclusion:
By implementing TalentBerry, Skynetic Ventures greatly enhanced doctor referrals and satisfaction at Cloud9 Healthcare. Cloud9 experienced significant improvements through healthcare with ai in key performance indicators as a result of targeted training and support enhancements.